WARRANTY FRAUD SERVICES

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decided to accept past losses, but take a hard line on any future abuses.  It should be noted, however, that these cash recoveries are always insignificant in comparison with the overall reduction in claims once it becomes known the client is actively pursuing these frauds.  In fact, it is not unusual for a company's overall claims to drop 50% and remain at this lower level once the word gets out the company will no longer tolerate this type of criminal activity.  While we can't make this claim in any other investigative area, we have been successful on 100% of all the warranty fraud matters we have investigated.

Economy & Efficiency:
Most of our warranty fraud work has been out of state and we apply reasonable travel time caps.  Additionally, when applicable in North America, we frequently utilize our Mobile operations Center (The MOC is a 28 foot motor home set up with computer and communications capabilities.)  Usually, en route to the relevant area, the sorting of forms, mapping out of logical sequential customer approaches and other preliminary paperwork and organization can be accomplished.  In other cases, we have utilized mileage free rental autos, which resulted in savings of well over $750 per investigator in travel expenses.

Overlapping with Consulting and Program Development:
Like many of our activities, warranty fraud investigation often leads to consulting or assisting in the development of adequate control programs to minimize future problems in this area.

More Detailed Information & Assistance Available:
In the restricted article index of this Web Site, we offer detailed information which may benefit businesses concerned about warranty fraud.

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